Joan E. Herman has served as the president and chief executive officer of Herman & Associates, LLC, a healthcare and management-consulting firm, since 2008. From 1998 to 2008, she served in a number of senior management positions, including president and chief executive officer for two corporate divisions, at Anthem, Inc. (f/k/a WellPoint, Inc.), a leading managed healthcare company that offers network-based managed care plans. Prior to joining Anthem, Inc. she served in a number of senior positions at Phoenix Life Insurance Company for 16 years, culminating with her appointment to senior vice president of strategic development. Herman currently serves on the board of directors for Convergys Corporation, a provider of customer management and business support system solutions. She also currently serves on the board of directors of AARP Services Inc., a privately held company. In the past five years, she also has served as a director of Qualicorp SA, a publicly traded company in Brazil.